Returns Policy and Satisfaction Guarantee
We understand that from time to time you may wish to return a product to us.
We have created this  day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect your statutory rights and is applied according to applicable laws.
We Guarantee Your Satisfaction. Though it's very rare but if for any reason you are not satisfied with your purchase we want to know that we stand behind our products 100%.
We guarantee the quality of everything we sell. If you think something doesn't match up to our description of it, return the resell-able, unused, untampered, undiluted product for a 100% refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is used, tampered with, diluted, or not resell-able.
All returns must be authorized by Greenway Formula 7, in writing, prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number, to be displayed on the outside shipping carton.
Return the unused and resellable item(s) within 60-days from the date of purchase. You are responsible to for any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note with your RMA telling us why you weren't completely satisfied. It is mandatory to include the purchase order or invoice number as this is equivalent to your sales receipt.
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:
Packages that are returned without an RMA number will be refused upon returning to the warehouse(s). Once we receive your return with RMA, we will gladly exchange your item(s) or return your money.
Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions. Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (60) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (60) business days from the purchase date.
Hours: Monday to Friday, 8:30 AM to 6:30 PM EST
Our Contact Information
Greenway Formula 7
425 N Meridian
Oklahoma City, OK 73107 USA